CONDITIONS OF PURCHASE

DEFINITIONS
Unless expressly provided otherwise in other Specific Conditions, the terms listed below shall have the meanings given to them in these Conditions of Purchase:

• BUSINESS DAYS: days on which our offices are open for normal activities (generally every day from 9.00 to 13.00 and from 15.30 to 17.30, excluding Saturdays, Sundays and public holidays).
• FORCE MAJEURE: situations resulting (directly or indirectly) from possible strikes, closures, fires, floods, proven inability to obtain products, materials or services, breakdowns, delays by suppliers or couriers, laws or government regulations or any other cause or event beyond our control. The above is for illustrative purposes only. There are other events which may constitute force majeure. In any event, the customer will be notified promptly by email or telephone.

SCOPE
These terms and conditions of purchase apply to the remote purchase of sparkling wines made using the classic method, through the electronic network of the website “www.cantineredauno.it” owned by Cantine Re Dauno di Toma Francesco, located in San Severo (FG), Via Cairoli, 23. Such purchases are reserved for direct users. Each purchase transaction is subject to the provisions of Legislative Decree 185/99 and, as regards the protection of privacy, to the provisions of Legislative Decree no. 196/03.

ACCEPTANCE OF THE ORDER
By sending the online order, the Customer sends Cantine Re Dauno a purchase proposal for the product(s) placed in the shopping basket. By placing an online order for the products in the shopping basket, the Customer agrees to purchase them at the price and under the conditions indicated in these terms and conditions. Cantine Re Dauno will send the Customer an e-mail confirming acceptance of the order and containing the order number, date, total amount and details of product delivery. If, for any reason, Cantine Re Dauno is unable to fulfil the Customer’s order (for one of the cases indicated below), it will immediately inform the Customer via the website or by telephone. In particular, Cantine Re Dauno will cancel the order if, in the case of purchase of a product in Cantine Re Dauno’s warehouse but in a quantity less than that ordered by the Customer, the product is no longer in production; or if the Customer’s credit card issuer does not confirm the payment. Cantine Re Dauno reserves the right not to accept the order, in which case it will also inform the Customer.

OBLIGATIONS OF THE CUSTOMER
These general conditions of sale must be read online by the customer before sending the order. Sending the order implies full knowledge and acceptance. Once the online purchase procedure has been completed, the Customer undertakes to print out and keep these General Conditions of Sale, which he/she has already read and accepted during the purchase procedure, in order to fully comply with the requirement set out in articles 3 and 4 of Legislative Decree no. 185/1999.

PRICES
All prices on the website are inclusive of VAT. The prices on this website are the current selling prices.

PAYMENTS
Payment for the products purchased and the associated shipping costs must be made by the customer when placing the order using one of the credit cards available and indicated online, by bank transfer (in this case, the order will be processed upon receipt of the CRO number or upon crediting of the amount by the bank), or by cash on delivery upon receipt of the goods.

DELIVERIES
In case of order acceptance:

– Deliveries will be made on the second working day following receipt of the order, except where it is stated that the goods ordered are not in stock and are therefore subject to production and restocking;
– If the order is placed on a non-working day, the goods will be dispatched on the second working day.
Exceptions may apply in the case of FORCE MAJEURE.
The goods will be delivered to the customer’s address by a courier service. Delivery refers to the handing over of the goods to the courier. The delivery times indicated during the purchase process on the Site depend on the shipping method used and on the weight and dimensions of the items purchased. The courier will deliver the goods only after a signature has been obtained to confirm receipt. If the goods sent by courier do not arrive within the time indicated, the Customer must contact Cantine Re Dauno at the number indicated on this site. If the goods have not been delivered due to the Customer’s inability to receive them, the Customer must first contact the courier using the references provided by the courier itself for cases of non-receipt of goods and, if this operation is not possible, contact our warehouse using the contacts published on www.cantineredauno.it.

RESPONSIBILITY FOR DELAYED DELIVERY
If the goods cannot be shipped within the agreed times, or if the courier does not deliver the goods within the expected delivery times, Cantine Re Dauno will contact the customer as soon as possible and try to agree on a new delivery time based on the customer’s needs. If no agreement can be reached, Cantine Re Dauno will refund the Customer the entire amount paid.

IMPORTANT:
In case of return, the Customer must indicate on the courier’s receipt the quantity and quality of the goods returned.
As the only burden and if the error is not due to an act attributable to Cantine Re Dauno, the Customer must bear the cost of returning the goods. The goods must be returned intact, in the original packaging, complete with all its parts and without any damage. On arrival at the warehouse, the goods will be checked and in case of damage or tampering, the refund will not be granted. Cantine Re Dauno will refund the total amount paid by the customer within the legal deadlines. The refund will be made by crediting the amount due to the credit card used by the Customer for the purchase subject to the refund or to the bank or postal account indicated by the Customer. It is the Customer’s responsibility to provide Cantine Re Dauno with all the necessary information for a correct and prompt refund procedure.

COMPLAINTS
Any complaints must be addressed directly to Cantine Re Dauno, which undertakes to reply within two working days.

JURISDICTION
In case of dispute, the competent court will be that of Foggia, district of San Severo (FG).

METHODS OF PAYMENT

In order to meet all your needs, you can choose the payment method you prefer among these:

PAYPAL
BANK TRANSFER
The goods will be shipped only after the bank transfer has been credited to our bank account. To speed up the process, once the payment has been made, send us an email at info@cantineredauno.it for immediate confirmation of the purchase, indicating the CRO number of the bank transfer you have made.
IBAN: IT92V0503478630000000012213
BPM S.P.A. Bank
CANTINE RE DAUNO
CASH ON DELIVERY
Payment in cash to the courier upon receipt of the goods will be charged in addition to the shipping costs. IMPORTANT: bank and/or postal cheques are not accepted and in case of refund it is necessary to have a bank or postal account.

SHIPPING COSTS

Shipping costs are displayed in the shop window at the time of purchase, before the order is finalised.

COPYRIGHT

All photos and texts on this site are the property of Cantine Re Dauno di Toma Francesco.

PRIVACY POLICY

PROTECTION OF PERSONAL DATA
“Pursuant to Italian Legislative Decree no. 196 of 30 May 2003, Cantine Re Dauno informs that the personal data provided by filling in the “Personal data” form or in any other way will be processed in accordance with Italian Legislative Decree no. 196/2003.
These data remain at the disposal of the consumer for verification, modification or cancellation (by entering their personal profile) and for the exercise of any other right provided for by articles 7, 8 and 9 of Legislative Decree no. 196 of 30 June 2003.
The data will be entered into a customer file at the time of the first order or registration; an identification code and password will be assigned and must be kept for subsequent operations.
With reference to these data, Cantine Re Dauno informs that

The collection and processing of consumer data is necessary when the consumer wishes to place an order for products or access certain services (in this case, refusal by the consumer would make it impossible to process the order or access the service), while in all other cases it is optional.
Consumer data will be processed in writing and on electronic, telematic, magnetic and paper media; their processing will be related to contractual needs, including payment and delivery of ordered products, to fulfil obligations provided for by law or ordered by authorities and, with explicit consent, for interactive commercial and promotional information and market research purposes.
Consumer data may be visible to Cantine Re Dauno employees.
Consumer data will not be disclosed or communicated to third parties, with the exception of subjects necessary or functional for the contractual activity of Cantine Re Dauno: banks for the management of payments and couriers for the delivery of the purchased products to the place indicated by the consumer; third parties providing activities and services necessary for the execution of the services that the consumer has decided to request or authorise Cantine Re Dauno.
The consumer’s data, unless otherwise specified, will be communicated to the person to whom the consumer has decided to give one or more of the products purchased through Cantine Re Dauno as a gift or to use as his address for the destination of the products purchased. This communication is necessary in order not to arouse suspicion on the part of the person who happens to be the recipient of an anonymous parcel, therefore in complete transparency.
The owner and person in charge of data processing is Cantine Re Dauno
Via Cairoli, 23
71016 – San Severo (FG) – Italy
Phone. +39 0882.601141
E-mail: info@cantineredauno.it
Legislative Decree no. 196 of 30 June 2003
Right of access to personal data and other rights.

1. The data subject has the right to obtain confirmation as to whether or not personal data concerning him exist, even if not yet recorded, and their communication in an intelligible form.
2. The data subject has the right to obtain communication of
   a) the source of the personal data
   b) of the purposes and methods of processing;
   c) the logic applied in the case of processing carried out with the aid of electronic instruments;
   d) the identification details of the owner, the managers and the designated representative according to article 5, paragraph 2;
   e) the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as designated representative in the territory of the State, managers or agents.
3. The data subject shall have the right to obtain
   a) the updating, rectification or, if interested, the integration of the data
   b) cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is unnecessary for the purposes for which the data was collected or subsequently processed;
   c) certification to the effect that the operations as per letters a) and b) have been notified, also as regards their contents, to those to whom the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
4. The person concerned has the right to object, in whole or in part
   a) for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of collection
   b) to the processing of personal data concerning him/her for the purpose of sending advertising material or direct selling or for carrying out market research or commercial communication.

Exercise of rights.

1. The rights referred to in art. 7 may be exercised by means of a request addressed without formalities to the owner or the person in charge, also through a representative, to whom an appropriate response will be given without delay.
2. The rights referred to in art. 7 may not be exercised by means of a request addressed to the owner or manager, or by means of an appeal pursuant to art. 145, if the processing of personal data is carried out a) pursuant to the provisions of Legislative Decree no. 143 of 3 May 1991, as amended by Legislative Decree no. 197 of 5 July 1991 and subsequent amendments, in the field of money laundering; or b) on the basis of the provisions of Legislative Decree no. 419 of 31 December 1991, converted with modifications by Legislative Decree no. 172 of 18 February 1992 and subsequent amendments, on assistance to victims of extortion; c) by Parliamentary Committees of Inquiry set up pursuant to Article 82 of the Constitution;  d) by a public body, other than an economic public body, on the basis of an express provision of law, for exclusive purposes related to monetary and currency policy, to the payment system, to the control of intermediaries and to credit and financial markets, as well as to the protection of their stability; e) in accordance with Article 24, paragraph 1, letter f), limited to the period during which it could cause actual and concrete damage for the conduct of defensive investigations or for the exercise of the right before the courts; f) by the providers of publicly available electronic communications services with regard to incoming telephone communications, unless it could cause actual and concrete damage to the conduct of defensive investigations within the meaning of Law no. 397 of 7 December 2000; g) for reasons of justice, in judicial offices of all orders and levels or in the Superior Council of the Judiciary or in other self-governing bodies or in the Ministry of Justice; h) pursuant to Article 53, without prejudice to the provisions of Law No. 121 of 1 April 1981.
3. The guarantor, also on the basis of a report from the person concerned, in the cases referred to in paragraph 2, letters a), b), d), e) and f), shall act in the manner provided for in Articles 157, 158 and 159 and, in the cases referred to in paragraph 2, letters c), g) and h), in the manner provided for in Article 160.
4. The rights referred to in Article 7 may be exercised, except for the rectification or integration of personal data of an evaluative nature, concerning judgments, opinions or other subjective assessments, as well as indications of actions to be taken or decisions to be made by the data controller, where such data are not of an objective nature.

Methods of exercise.

1. The request addressed to the owner or manager may also be sent by registered letter, fax or e-mail. The Guarantor may determine another appropriate system in relation to new technological solutions. In the exercise of the rights referred to in article 7, paragraphs 1 and 2, the request may also be made orally, in which case it shall be briefly recorded by the agent or person in charge.
2. In the exercise of the rights referred to in Article 7, the data subject may, in writing, grant a power of attorney or proxy to a natural person, legal entity, association or organisation. The data subject may also be assisted by a person of his or her confidence.
3. The rights referred to in Article 7 concerning personal data relating to deceased persons may be exercised by persons having a direct interest or acting for the protection of the data subject or for family reasons worthy of protection.
4. The identity of the data subject shall be verified on the basis of appropriate evaluation elements, including by means of available acts or documents or by presenting or attaching a copy of an identification document of the data subject. The person acting on behalf of the data subject produces or attaches a copy of the authorisation or power of attorney, or the authorisation is signed in the presence of a representative or is signed and submitted together with an unauthenticated photocopy of an identification document of the data subject. Where the data subject is a legal person, entity or association, the request shall be made by the natural person authorised to act in accordance with its statutes or regulations.
5. The request referred to in article 7, paragraphs 1 and 2, shall be made freely and without constraints and may be renewed, except for justified reasons, with an interval of at least ninety days.

RETURN OF GOODS

If you are not satisfied with the purchase you have made, please contact us directly (within 10 days of receiving the goods), giving your details and the reference of the purchase, at the address info@cantineredauno.it or call us on one of our telephone numbers, letting us know why you are not satisfied with what you have received. This will help us to improve our quality and service. We also ask that you pack the product carefully to protect it from knocks during return. Please note that shipping costs are at your expense. Once we have received the item, we will either replace it or refund you within 24 hours, depending on your preference.